Directhome: Privacy Policy

At Directhome, we are committed to protecting the privacy and personal data of our customers. This policy explains how we collect, use, and safeguard your information, as well as your rights under data protection laws.

1. Who We Are & What We Collect

Directhome is a UK-based appliance repair and service company. To provide our services, we may collect the following personal data from you:

• Identity Data: Your name, title, and other personal details.
• Contact Data: Your address, email (Maryphel73@gmail.com), and phone number (0800 055 4969).
• Financial & Transaction Data: Information related to payments and your service plan history.
• Technical & Usage Data: Your IP address, device information, and how you interact with our website.

2. How We Use & Share Your Data

We use your data primarily to manage your service plans, arrange repairs, and provide customer support. We may also use it to comply with legal requirements and to market our products where you have given us consent.

We do not sell your personal data to third parties. We may share it with trusted service providers like payment processors and hosting platforms to operate our business, and with regulatory or law enforcement authorities when legally required.

3. Your Rights

Under data protection laws, you have specific rights regarding your personal data. You have the right to:

• Access the personal data we hold about you.
• Correct or request deletion of your data.
• Object to or restrict the way we process your data.
• Withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us.

4. Data Security & Retention

We use industry-standard security measures to protect your data, although no system is completely secure. We keep your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Our services are not intended for anyone under 16 years old.

5. Cookies

Our website uses cookies to enhance your browsing experience and improve functionality. These include essential cookies, performance cookies, and targeting cookies. You can manage your cookie preferences through your browser settings, though blocking some may affect site performance.

6. Updates & Contact Us

We may update this policy occasionally. Any changes will be posted here. If you have any questions or concerns about your data or this policy, please do not hesitate to contact us:

• Email: Maryphel73@gmail.com
• Phone: 0800 055 4969
• Business Address: 19 Hillview Rd, Bournemouth BH10 5BQ