Service Coverage

Directhome: Service Coverage & How It Works

Service Activation & Start Date

Your protection starts as soon as your payment has been successfully processed. You will receive a confirmation email shortly afterwards, and no further action is required from you as activation is automatic. Your plan is valid for 12 months from the date of purchase and will expire at 23:59 on the final day, unless you choose to renew it.

How to Request a Repair

To request a repair for a covered appliance, simply contact us. Our team will arrange your appointment, usually within 24 to 48 hours.

  • Phone: 0800 055 4969
  • Email: Maryphel73@gmail.com

What’s Included & Not Covered

Your Directhome plan provides comprehensive protection, which includes:

  • Unlimited repair visits and callouts for covered appliances.
  • All labour costs are covered.
  • Replacement parts are provided when available.
  • Coverage for both mechanical and electrical faults.

To ensure fairness, certain conditions are not covered:

  • Cosmetic wear or normal wear and tear.
  • Pre-existing faults that were present before your plan started.
  • Damage caused by misuse, neglect, or unauthorised repairs.
  • Appliances older than 10 years at the start of the plan.
  • Damage resulting from natural disasters like floods or fires.

Service Area & Response Times

We provide services across all mainland UK postcodes. Please note that response times may be longer for remote locations, but we aim to schedule engineer visits within 24 to 48 hours, excluding weekends and public holidays.

Plan Exclusions & Prohibited Use

To maintain fair use and high service standards, the following are strictly excluded from your plan:

  • Damage or faults existing before your plan started.
  • Damage caused by neglect, misuse, or tampering.
  • Repairs unrelated to the normal operation of your appliance.
  • Any illegal or fraudulent use of our services.
  • Appliances used contrary to manufacturer instructions.

If any of these exclusions apply, your plan may be cancelled without a refund or further support.