Terms & Conditions
Directhome: Terms of Service
1. Introduction
This website is operated by Directhome. The terms “we,” “us,” and “our” refer to Directhome. By using our website and purchasing our services, you agree to these Terms of Service. These Terms govern your use of the Directhome website and your purchase of any service plans.
2. Company Information
- Business Name: Directhome
- Website Address: directhome.pro
- Business Address: 19 Hillview Rd, Bournemouth BH10 5BQ
- Contact Email: Maryphel73@gmail.com
- Phone Number: 0800 055 4969
3. Service Overview
Directhome offers fast and reliable appliance repair and maintenance plans. Each plan provides unlimited repairs on eligible appliances for the duration of your subscription. You can find full details about each plan, including pricing and coverage, on our product and checkout pages.
4. Pricing and Payment
All prices are in British Pounds Sterling (£). We accept secure payments via major debit and credit cards. Upon successful payment, you will receive an email confirmation within one hour. If you do not receive it, please contact us.
5. Cancellation & Refunds
You have the right to cancel within 14 days of purchase for a full refund. After 14 days, a partial refund may be considered up to 28 days at our discretion. No refunds are available after 28 days.
6. Prohibited Use & Exclusions
To maintain fairness and service quality, your plan does not cover the following:
- Faults or damage that existed before your plan activated.
- Damage caused by neglect, misuse, or tampering.
- Repairs unrelated to the normal function of your appliance.
- Illegal or fraudulent use of our services.
- Appliances not used according to manufacturer guidelines.
If you violate these exclusions, your plan may be immediately cancelled without a refund.
7. Dispute Resolution
If you have any concerns about your service or charges, please contact us directly. We are committed to resolving disputes fairly and promptly. You can reach us via email or phone.
8. Your Responsibility
You are responsible for any damages or losses that result from the misuse or improper operation of your appliances.
9. General Provisions
By agreeing to these Terms, you confirm you have the legal capacity to enter this agreement. We reserve the right to refuse service or cancel plans for misuse or suspicious activity.
10. Intellectual Property
All content on our website is protected. You may not reproduce or use any part of the service without our written permission.
11. Accuracy of Information
While we strive to provide accurate information, content on our website is for guidance and may not always be complete. We reserve the right to modify or discontinue services at any time without notice.
12. Governing Law
These Terms are governed by the laws of the United Kingdom.
Directhome: Terms of Service
1. Introduction
This website is operated by Directhome. The terms “we,” “us,” and “our” refer to Directhome. By using our website and purchasing our services, you agree to these Terms of Service. These Terms govern your use of the Directhome website and your purchase of any service plans.
2. Company Information
- Business Name: Directhome
- Website Address: directhome.pro
- Business Address: 19 Hillview Rd, Bournemouth BH10 5BQ
- Contact Email: Maryphel73@gmail.com
- Phone Number: 0800 055 4969
3. Service Overview
Directhome offers fast and reliable appliance repair and maintenance plans. Each plan provides unlimited repairs on eligible appliances for the duration of your subscription. You can find full details about each plan, including pricing and coverage, on our product and checkout pages.
4. Pricing and Payment
All prices are in British Pounds Sterling (£). We accept secure payments via major debit and credit cards. Upon successful payment, you will receive an email confirmation within one hour. If you do not receive it, please contact us.
5. Cancellation & Refunds
You have the right to cancel within 14 days of purchase for a full refund. After 14 days, a partial refund may be considered up to 28 days at our discretion. No refunds are available after 28 days.
6. Prohibited Use & Exclusions
To maintain fairness and service quality, your plan does not cover the following:
- Faults or damage that existed before your plan activated.
- Damage caused by neglect, misuse, or tampering.
- Repairs unrelated to the normal function of your appliance.
- Illegal or fraudulent use of our services.
- Appliances not used according to manufacturer guidelines.
If you violate these exclusions, your plan may be immediately cancelled without a refund.
7. Dispute Resolution
If you have any concerns about your service or charges, please contact us directly. We are committed to resolving disputes fairly and promptly. You can reach us via email or phone.
8. Your Responsibility
You are responsible for any damages or losses that result from the misuse or improper operation of your appliances.
9. General Provisions
By agreeing to these Terms, you confirm you have the legal capacity to enter this agreement. We reserve the right to refuse service or cancel plans for misuse or suspicious activity.
10. Intellectual Property
All content on our website is protected. You may not reproduce or use any part of the service without our written permission.
11. Accuracy of Information
While we strive to provide accurate information, content on our website is for guidance and may not always be complete. We reserve the right to modify or discontinue services at any time without notice.
12. Governing Law
These Terms are governed by the laws of the United Kingdom.